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Enter the details of your request in the following form and someone from our service department will contact you. You will receive an email confirming your request.

Contact Information
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— Workstation Name Help—
Please hover your mouse over the Synoptek “S” (located on the system tray at the bottom right hand corner of your screen, near the time). The second line of text in the pop-up is your machine name. Each workstation name will differ.
Workstation ID

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Request Details

If you are unsure, please make your best guess. Your service representative will help determine the priority of your issue.

Emergency

A situation that has a severe business impact and is highly time sensitive

Example: Your network is down, your e-mail server is down, etc.

Synoptek will begin working the issue immediately.

High

A situation that has a moderate business impact or a high individual impact and is moderately time sensitive

Example: You cannot send or receive e-mail or your PC won't boot up

Synoptek will begin working the issue within one (1) hour.

Medium - If you're not sure, select this option

A situation that has a low business impact or a moderate individual impact and is moderately time sensitive

Example: You cannot print to a desired printer but you can print to other printers

Synoptek will begin working on the issue within one (1) business day.

Low

A situation that has a low business or individual impact and is not time sensitive

Example: a user needs an application installed on his or her PC sometime in the next couple of days

Synoptek will begin working the issue within three (3) business days.

Very Low

A situation that is important but not urgent

Example: you've hired a new employee that starts in two weeks and you need a network account created

Synoptek will begin working the issue within five (5) business days.